Wednesday, June 30, 2010

Be there or be square

I take the bus to work, and I take it from USJ 6 in Subang Jaya to downtown Kuala Lumpur. Today was no different but my Rapid KL brand experience has seen better days that's for sure.

I left my apartment around 7:20am this morning with a 100% feeling of certainty that I'd get to work well before 9am, given that the bus usually comes at 15-minute intervals.

At 8 am, I was still waiting for Rapid KL's U63. It finally arrived about 20 minutes later after nearly an hour of me waiting at an increasingly crowded bus stop.

I don't own a car and taking a taxi isn't the best solution for my wallet - for those of you who live in Subang, you know how awful the jams are along the USJ 2 area can get (it can take up to an hour just to get from the Goodyear Court 1 stop past Summit Mall).

I can understand if the bus broke down on-route but no back-up for a whole 60-minutes? I reached the office at 9:45 am.

So, I've emailed my feedback to Rapid KL via its website. Let's see what happens next.

Thank you for your e-mail which we read with genuine concern. We understand that efficient service is essential in today’s fast paced world, especially for our valued customer like you. Thus, on behalf of RapidKL, we would like to apologize for the inconvenience caused.

The delays you mentioned was due to the shortage of buses and has affected the bus frequency tremendously. However, believe us that we are constantly upgrading and improving our scheduling, especially with the continuous increase in number of passengers.

RapidKL would also like to assure commuters that we will continuously work toward increasing the quality of service provided which includes increasing the size of RapidKL’s existing fleet of buses which would improve bus frequency and reduce waiting times and congestion on the bus.

No comments: